Working Smarter: Using Technology to your Advantage

Overview:

Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. How do we use technology to our advantage, to work smarter instead of harder?

What Will Students Learn?:

Be able to make your workplace a technology-friendly place
Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
Communicate better with the IT department
Make the best software and training choices
Be able to set an IT budget
Keep employees safe and healthy
Develop and implement a system usage policy
Implement policies for dealing with company property
Decide whether or not employees should telecommute and make telecommuting work
Deal with workplace rage
Address technological issues

What Topics are Covered?:

What to do when your technology budget gets cut
E-mail etiquette
System usage policies
How to reduce RSIs
Ways to use technology to make work fun
Instant messaging acronyms
What to do when cell phones take over your meeting
How to prevent employees from getting mad at technology
What to do when you can’t get a problem solved by the IT department

What’s Included?: Instruction by an expert facilitator, small interactive classes, manual & course materials and certificate