The Professional Supervisor

Overview:
In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues, and their manager. This three-day workshop will give you just that opportunity.

What Will Students Learn?:

You will understand the scope and nature of the supervisory position.
You will learn some ways to deal with the challenges of the role.
You will recognize the responsibilities you have as a supervisor, to yourself, to your team, and to your organization.
You will identify key techniques to help you plan and prioritize effectively
You will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision.

What Topics are Covered?:

Adjusting to your role
A supervisor’s responsibilities
Making plans
Setting goals
Leadership
The Situational Leadership model
Problem employees
Trust
Team development
Communication skills
The communication process
Motivation
Providing feedback
Delegation
Dealing with conflict
Discipline

What’s Included?: Instruction by an expert facilitator, small interactive classes, manual & course materials and certificate