The ABC’s of Supervising Others

Overview:
This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

What Will Students Learn?:

Clarify roles and responsibilities of the new job.
Adjust to the new role with confidence and an assurance you can handle the position.
Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
Develop a technique for making sure you give employees instructions that are clear and understood.
Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness.
Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

What Topics are Covered?:

Making the transition
Responsibilities of a supervisor
Setting goals
Planning for success
Listening skills
Asking questions
Giving feedback
Ask for what you want
Giving instructions
Orders, requests, and suggestions
Managing conflict
Dealing with difficult employees
Dealing with others
The reciprocal quality of relationships

What’s Included?: Instruction by an expert facilitator, small interactive classes, manual & course materials and certificate