Skills for the Administrative Assistant

Overview:

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This two-day workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

What Will Students Learn?:

Understand the importance of professional presence on the job.
How to self-manage to become more effective and efficient.
Improved communications skills, including listening, questioning, and being more assertive.
Increased effectiveness in recognizing and managing conflict, and dealing with difficult people.

What Topics are Covered?:

Personal best, professional best
Putting others at ease
Distorted thinking
The steps to feeling good
Understanding and improving your assertiveness
Communication skills (written, verbal, non-verbal)
Self-management
Setting goals
Working as a team and with difficult people
Learning to say no
Dealing with stress

What’s Included?: Instruction by an expert facilitator, small interactive classes, manual & course materials and certificate