Managing Difficult Conversations

Overview:

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

What Will Students Learn?

How to define their frame of reference
How to establish a positive intent and a desired outcome
Good communication skills
How to draft a script for a difficult conversation
Use specific steps to carry out a difficult conversation
How to access additional resources as required
How to maintain safety in a conversation.

What Topics are Covered?

How to define their frame of reference
How to establish a positive intent and a desired outcome
Good communication skills
How to draft a script for a difficult conversation
Use specific steps to carry out a difficult conversation
How to access additional resources as required
How to maintain safety in a conversation

What’s Included? Instruction by an expert facilitator, small interactive classes, manual & course materials and certificate