Conducting Effective Performance Reviews

Overview:

Performance reviews are an essential component of employee development. Someone once said, “If you always do what you’ve always done, you’ll always get what you’ve always got.” And, remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.” Setting goals and objectives to aim for will give supervisors and employees a unified focus and targets to aim for. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

What Will Students Learn?:

Recognize the importance of having a performance appraisal process for employees.
Understand how to work with employees to set performance standards and goals.
Develop skills in observing and giving feedback, listening and asking questions, for improved performance.
Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
Develop strategies for managing employee performance

What Topics are Covered?:

The importance of performance appraisals
How to avoid stereotyping
Developing standards and goals
Documenting performance
Performance feedback and coaching
Developing an interview format
The appraisal as a two-way process
Managing employee performance
How to fire someone
Accepting criticism

What’s Included?:

Instruction by an expert facilitator
Small, interactive classes