Business Process Management

Overview:

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This two-day course will introduce you to business process management. You’ll learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers.

What Will Students Learn?

Define business process management and related concepts
Recognize the vital role processes play in a business
Appreciate the role of technology in process management
Develop a vision to guide process improvement
Understand how to design or enhance an existing process using the business process life cycle
Construct a process map
Perform a what-if analysis to improve your processes
Implement and monitor process changes
Identify how Lean and Six Sigma methods can assist in managing and improving processes
Use a variety of tools and techniques to eliminate waste and redundancies

What Topics are Covered?

The fundamentals of business process management
Defining business process management
Reflecting on processes
The business process life cycle
The vision phase
The design phase (including process mapping)
The modeling phase
The execution phase
The monitoring phase (including an introduction to the balanced scorecard and business activity monitoring)
The optimizing phase(including an introduction to Lean and Six Sigma methods)

What’s Included? Instruction by an expert facilitator, small interactive classes, manual & course materials and certificate